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West Olive Customer Service Representative
West Olive, Michigan
As a Customer Service Representative for Great Lakes Landscape Supply, you will be the primary point of contact for our valued customers, providing outstanding service and support. Your responsibilities will include addressing inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem resolution.
What we Offer
• Health insurance & Health Savings Account (HSA)
• Matching 401(k) plan
• Paid time off for vacation and holidays
• Advancement opportunites
• Employee product discounts
Location:
West Olive, Michigan
Compensation:
*Pay Depending on experience Full time Monday – Friday
About Great Lakes Landscape Supply
Great Lakes Landscape Supply is a leading provider of high-quality landscape supplies, serving landscaping
professionals, contractors, and homeowners. Our extensive product range includes natural stone, trees,
shrubs, perennials, hardscape goods, and a wide variety of other landscaping materials. We pride ourselves
on delivering exceptional products and service that contribute to the success of our customers' landscaping
projects
Essential Functions
- CUSTOMER ENGAGEMENT
- Respond promptly and professionally to customer inquiries
- via phone, email, and in-person.
- Provide product information, pricing, and delivery details to
- assist customers in making informed decisions.
- Build and maintain strong customer relationships through
- positive interactions and exceptional service.
- ORDER PROCESSING
- Receive and process customer orders accurately and
- efficiently.
- Coordinate with the logistics team to ensure timely delivery
- of products.
- Keep customers informed about the status of their orders
- and address any issues that may arise.
- PRODUCT KNOWLEDGE
- Develop a comprehensive understanding of the company's
- product offerings.
- Assist customers in selecting the right products for their
- specific landscaping needs.
- Stay informed about industry trends and product updates.
Experience
- High school diploma or equivalent; additional
- education or training in customer service is a plus.
- Proven experience in customer service, preferably
- in a similar industry.
- Excellent communication skills, both verbal and
- written.
- Strong interpersonal skills with a customerfocused approach.
- Detail-oriented and organized, with the ability to
- manage multiple tasks simultaneously.
- Proficient in using customer service software,
- order processing systems, and Microsoft Office
- Suite.
Necessary Job Skills
- This position involves both office-based and onsite customer interactions.
- Regular working hours with occasional flexibility
- based on business needs.
Desired Job Skills
- •High school diploma or equivalent; additional
- education or training in customer service is a plus.
- Proven experience in customer service, preferably
- in a similar industry.
- Excellent communication skills, both verbal and
- written.
- Strong interpersonal skills with a customerfocused approach.
- Detail-oriented and organized, with the ability to
- manage multiple tasks simultaneously.
- Proficient in using customer service software,
- order processing systems, and Microsoft Office
Education Requirements
• This position involves both office-based and onsite customer interactions. • Regular working hours with occasional flexibility based on business needs.
